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FAQ

How quickly can I get help?
We offer same day and next day initial appointments for both counseling and psychiatric evaluations for adults through the Signature Access Clinic. The Access Clinic helps you to avoid long waits for walk-in appointments by providing you with a scheduled appointment within 24-48 hours of your initial call. Children and adolescents can usually be scheduled within a one week period.

How do I get an appointment?
Call any of our offices to schedule an appointment:
Ashtabula County (Ashtabula) - 440.992.8552
Lake County (Willoughby) - 440.953.9999
Cuyahoga County (Garfield Heights) - 216.663.6100

Which types of health insurance do you accept?
Signature Health Inc. accepts Medicaid, Medicare and Workman's Compensation. We also offer a sliding scale fee schedule for those who qualify. If you have private insurance, we would love the opportunity to provide your care. Although payment is expected at the time of service, we will give you the documentation you need to submit your own claim to your insurance company. If you are a Lake County resident, you may qualify for grant services. For more information, call our office in Willoughby at 440.953.9999.

What age groups do you work with?
Signature Health Inc. has a highly accomplished staff of psychiatrists, nurses, counselors and case managers who work with children, adolescents, and adults of all ages. Our counselors and psychiatrists have worked with clients as young as 2 years old and our substance abuse services start at age 12.